Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards

Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards

"Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don't appear when pressed or keys that feel "sticky" or aren't responding in a consistent manner", an Apple spokesperson said in a statement to 9to5 Mac. Apple on Friday finally admitted the issue that has been occurring with some MacBook and MacBook Pro keyboards. Out-of-warranty repairs can cost $700 (roughly Rs. 47,500), requiring an upper case replacement. If you've already paid for a replacement keyboard, get in touch with Apple to discuss getting a refund. One corporate issuer of the MacBook Pros in question reported to me that its business has encountered a significant number of keyboard issues, but "less than 5% for sure". The models affected will be covered for four years from time of purchase.

Worse, the butterfly keyboard design is endemic unreliable. The "butterfly" design made keyboards thinner but quickly sparked complaints that the keys tended to stick or were unresponsive. The company faced a huge backlash from the users for slowing down the old iPhones and now the company has been blamed for the faulty keyboard.

The announcement that the "butterfly" keyboards would be repaired follows a federal class-action lawsuit filed against MacBook or Macbook Pro for the defect last month in Northern California. At that time, the company claimed that this was more accurate and precise than other keyboards. The first generation butterfly keys launched on the 12-inch MacBook Retina back in 2015, and then Apple announced a second-generation design in the new MacBook Pro.

Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue. For more information about the "Keyboard Service Program", check out Apple's website.

Fortunately, Apple has decided that it would cover all the costs of the fix, and the users will only have to walk into an Apple store or to an authorised service centre to get their keyboard fixed.



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