HP recalls computer batteries due to fire and burn hazards

Hewlett Packard products are on display at a store in North Andover Mass

Canada is announcing the recall of lithium-ion batteries available with HP laptops and portable workstations as they may overheat, posing a risk of burns and fire. Numerous batteries, however, are internal to the notebooks and mobile workstations, meaning a technician's services will be necessary to replace them.

The batteries were shipped in the computers and workstations sold from December 2015 through December 2017 for approximately $300-$400. The technology company is providing free battery replacements.

HP has issued instructions for using its battery validation tool to check if your laptop is impacted.

Users of the affected computers can call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or contact the company online here and here to get more information and to find out how to get a replacement battery for their affected device. Three of those customers also reported property damage totalling $4,500, and one reported a first degree burn on their hand.

HP has set up a recall site and released a BIOS update. When enabled on an affected system, the battery will be discharged and then can't be charged (at least without disabling the safety mode). "HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor".

If you have an HP laptop, you'll want to see if your model is mentioned in the following laptop battery recall notice issued by HP.

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